What should I do if my order says delivered but I haven't received it?Updated 7 months ago

We’re sorry to hear that you haven’t received your order yet! Sometimes, tracking statuses can be updated incorrectly, and packages may show as delivered even if they haven’t arrived. Typically, they tend to turn up within 3 to 5 days after being marked as delivered.

We understand that exceptions can happen, so we recommend checking around your mailbox and speaking with your neighbors to see if the package was mistakenly delivered to someone else.

If you still can’t locate your order after this time, please reach out to us, and we’ll be happy to assist you further!