FAQs

Autoship is our term for the eskiin filter replacement subscription.

When you select Autoship when adding the product to your cart, you are signing up to receive a fresh filter every ninety days at a discounted price. If you prefer to purchase a single filter without subscribing, you can simply leave the Autoship option before adding the product on your cart. If you have questions about how Autoship works, our team is always here to help at [email protected].

You can cancel your subscription anytime through your Accounts Portal. There are no commitments or cancellation fees.

To cancel:

1. Log in using your email address

2. Enter the one time password sent to your email

3. Click on Subscription

4. Select your active subscription

5. Choose Cancel and confirm

Once canceled, no future filters will be billed or shipped.

If you run into any issues accessing your account, please email us at [email protected] and we’ll be happy to help.

Yes. You can skip an upcoming shipment directly through your Accounts Portal.

To skip:

1. Log in using your email address

2. Enter the one time password sent to your email

3. Click on Subscription

4. Select your active subscription

5. Choose Skip

Skipping will move your next delivery out to the following cycle.

We also send reminder emails a few days before each shipment processes, giving you time to make changes in your portal. We recommend updating your subscription before your scheduled shipment date to avoid it processing automatically.

If you experience any issues accessing your account, please contact us at [email protected] and we’ll be happy to assist.

Yes, you can pause your subscription anytime through your Accounts Portal.

To pause your subscription:

1. Log in using your email address

2. Enter the one time password sent to your email

3. Click on Subscription

4. Select your active subscription

5. Click Cancel, then choose Pause

When you are ready to restart, simply log back in and reactivate it with one click.

If you need assistance accessing your account, please contact us at [email protected] and we’ll be happy to help.

Our filter subscription ensures you always have a fresh filter right when you need it.

A new replacement filter is automatically sent every 90 days at a discounted price, so you never have to remember to reorder.

You can manage everything anytime through your Accounts Portal, including rescheduling, skipping, pausing, or canceling your deliveries. Simply log in with your email and one time password to make updates whenever it works best for you.

You will be charged each time a new filter is ready to ship, which is every ninety days by default. Your upcoming charge date will always be visible in your account dashboard. We will also send reminders a few days before your next shipment.

This can happen if the shipping address on your subscription needs updating or if the carrier is experiencing delays. Check the address in your account, then email us at [email protected] so we can look into it for you and help you right away.

Yes. We will send you email reminders before each subscription renewal so you always know when your next filter is about to ship. If you ever need help adjusting your schedule, email us at [email protected].

Ninety days is our standard replacement schedule since it keeps your water quality consistent. If you would like your filters to arrive more frequently or less often, email us at [email protected] and our team can help adjust your subscription to match your routine.

Once your order ships, you will receive a shipping confirmation email with your tracking link. You can click that link anytime to view real time updates from the carrier. If you do not see the email, check your spam or promotions folder. If nothing is there, let us know and we can resend it.

We process orders quickly. If your order has not been fulfilled yet, we can help you update items, quantities, or cancel the order. We kindly ask that you review your order carefully before submitting it to ensure that all details are correct. If you notice any errors or need to make any changes, please contact us as soon as possible. We will do our best to assist you in making the necessary changes before your order is fulfilled in the warehouse.

Email us at [email protected] as soon as possible with your order number so we can check the status.

However, if your order has already shipped, we can no longer make any changes.

If you need to make any modifications to your order please notify us immediately. We will make every effort to accommodate your request; however, due to the high volume of orders we receive and our fast fulfillment times, we may not be able to honor your request before your order is shipped.

Email us immediately at [email protected] with your correct address and order number.

In this case, we recommend reaching out to the carrier directly. They may be able to assist with forwarding or rerouting your package. If rerouting is not possible, let us know so we can review other options with you.

We accept major credit and debit cards, Shop Pay, Shop Pay Installments, PayPal, and other secure payment options offered at checkout. All payments are processed safely through our partners.

If you received an order confirmation for a purchase you did not make, reach out to us right away at [email protected].

We will check the order details, and ensure no charges proceed. We also recommend checking your payment account for any unauthorized activity.

If your order arrived damaged, please send us a clear photo of the item along with your order number. Once we receive that, we can send a replacement right away at no cost. You can reach us anytime at [email protected] and we will take care of it for you.

Orders are processed in one business day. Once shipped, delivery usually takes three to five business days within the United States. 

However, please note that shipping times can vary depending on your location. For remote areas, shipping may take between 9-13 business days.

Tracking may take 24 to 48 hours to refresh, especially on weekends or holidays. If there is no movement after two days, email us at [email protected] so we can look into it for you.

If your tracking shows delivered but the package is not there yet, here are a few things to check first:

• Look around your mailbox or common drop off areas.
• Ask neighbors or your building office in case it was handed to someone nearby.
• Double check that the shipping address on your order is correct.

If the package is still missing after a short wait, please reach out to us at [email protected] and we will be happy to help.

If something is missing or not the right item, please send us a quick photo of what you received along with your order number. Once we have that, we will confirm what went wrong and send the correct or missing items right away if necessary. You can reach us at [email protected].

Orders are usually returned to sender when the shipping address is incorrect, or incomplete. Once the package arrives back at our warehouse, we will contact you to confirm next steps.

We can reship the order to the correct address or process a refund based on what you prefer. If you need help sooner, email us at [email protected].

We’re sorry to hear that you haven’t received your order yet! Sometimes, tracking statuses can be updated incorrectly, and packages may show as delivered even if they haven’t arrived. Typically, they tend to turn up within 3 to 5 days after being marked as delivered.

We understand that exceptions can happen, so we recommend checking around your mailbox and speaking with your neighbors to see if the package was mistakenly delivered to someone else.

If you still can’t locate your order after this time, please reach out to us, and we’ll be happy to assist you further!

Yes. All United States orders include free standard shipping at checkout. No minimum purchase is required.

Carrier delays can happen due to weather, routing, or seasonal volume. Most delays resolve within a short time.

If your tracking has shown no movement for an extended period, email [email protected] and we will investigate it for you.

Yes. All eskiin products are shipped from our warehouses. This helps us keep delivery times fast and reliable for customers in the United States.

In many cases yes, but it depends on the carrier handling your shipment. If you need to confirm before ordering, contact us at [email protected] and we will check for you.

We mainly ship orders through UPS, USPS, and Amazon Logistics.

The carrier assigned to your order may depend on your location, delivery speed, and carrier availability at the time your order is fulfilled.

If your tracking shows Amazon Logistics, that does not mean your order was purchased from Amazon. Amazon Logistics is simply one of the delivery carriers we may use, just like UPS or USPS.

Your order is still an eskiin order and remains covered by our support, return policy, and warranty based on where you purchased it.

We currently ship only to Canada. As we continue to grow, we plan to expand to more countries in the future.

All Canadian orders ship directly from Buffalo, NY, then off to our Canada warehouse for fulfillment. Most packages arrive within three to seven business days depending on your province and the local carrier schedule. Delivery times may vary slightly during peak seasons, but we always work to get your order to you as quickly as possible.

Once your order ships, you will receive a confirmation email with a tracking link. International orders are handled by our trusted carriers; Canada Post, Uni Uni, and Broad Reach, and tracking updates may take a little longer to appear while the package moves through customs.

If your tracking has not updated for a few days or it looks delayed, feel free to reach out to us at [email protected] so we can check on it for you. Some delays can happen during customs processing or peak shipping seasons, but we are always happy to help make sure your order keeps moving.

All items can be shipped from our Canada warehouse without any issue. If you have questions about availability, feel free to email us at [email protected].

We offer a 60 return window on all eskiin products from the date it was delivered. To be eligible for a return, your product must not be damaged, dry, and it must also be in the original packaging. Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria which usually takes up to 14 days. There will be no restocking fee. Also check your account if you have an active subscription before starting a return, you can cancel it directly on your account.

Once the return process has been initiated, we can no longer make changes to the return.

Please make sure the item you are returning is an original eskiin product. All returned items are verified upon receipt, and returning non-eskiin products may impact your return eligibility.

You can submit your request anytime through our Returns Portal or email us at [email protected] if you need help.

We do not charge restocking fees. Return label fees may apply depending on your location and the item being returned. Any applicable label fees will be shown in the Returns Portal before you submit your request.

You can start your return or exchange through our returns portal by entering your order number and email. The portal will guide you through selecting a return, choosing an exchange, or requesting store credit.

Also a good tip before starting your return is to check if you have an active subscription, you cancel it directly on your account.

We offer a 60 return window on all eskiin products from the date it was delivered.

Before dropping off your return, please make sure all items are dry and included (wrench, shower steamers, etc). If your order was purchased as a bundle, remember that it contains multiple items and all items must be returned for the return to be processed. Also please ensure that the item is dry when being returned. 

If you prefer assistance, email us at [email protected] and our team will take care of it for you.

Refunds are issued back to the original payment method once your returned item is received and inspected. Lightly used items are still accepted as long as they fall within the sixty day window. Once your return arrives at our warehouse and passes inspection, refunds are usually processed within three to five business days. 

Your bank or payment provider may take additional time to post the credited amount to your account. You can reach us anytime at [email protected] for any questions that you may have.

Our 60-Day Money Back Guarantee Return Window begins on the date your order is delivered, not when the product is first installed or used. 

We understand that some customers may wait weeks or months before installing their showerhead, however, return eligibility is based on the carrier's recorded delivery date. 

If your order was delivered more than 60 days ago, it would no longer qualify for a return under our Money Back Guarantee.

Items purchased through third party retailers must be returned directly through that retailer. eskiin is not able to process returns or refunds for purchases made outside our official website.

For the best experience and full support, we always recommend ordering directly from our website.

Yes. As long as you have the order number, we can help you with a return.

Please note that gift returns can only be processed as a replacement or an exchange in another variant/color. Refunds can only be issued to the original method of payment used on the order.

If you need help getting started, you can visit our Returns Portal or email us at [email protected].

Yes, you can return your item as long as your request is submitted within our 60 day return window. Our 60 day policy applies to all returns, even if the item is unused or unopened. The return request must be made within 60 days from the date your order was delivered. If your order was delivered more than 60 days ago, it is no longer eligible for return, regardless of condition.

If you need help getting started, you can visit our Returns Portal or email us at [email protected].

If you used a gift card to purchase your order, any refund for returned items will be issued back to the same gift card. This means the refunded amount will be restored to your original eskiin gift card balance and can be used again for a future purchase. If your order was paid using both a gift card and another payment method, the refund will be split accordingly, with the gift card portion returned to the gift card and the remaining amount refunded to your original payment method.

If you need help getting started, you can visit our Returns Portal or email us at [email protected].

You do not need to manually create an account. An account is automatically created as soon as you make your first purchase with us. After your order, you will receive an email inviting you to activate your account and set your password.

You do not need a password to access your eskiin account. Simply enter your email on the login page and we will send a 4 digit verification code to your email or phone number. Once you enter that code, you will be able to access your account portal right away.

You can update your email directly inside your eskiin account portal. Go to the section called Address and Payment Details, then select Edit Your Details. From there, you can update your email along with any other personal information.

Inside your eskiin account portal, you will see a tab where you can review all your past orders. This section shows your order details, tracking information, and purchase history so you can easily check on anything you have ordered before.

If you are not getting our emails, they may have been filtered into your junk or spam folder. Please check those folders and mark any eskiin emails as safe so future messages come through properly.

You can manage your payment methods inside your eskiin account portal. There is a dedicated tab where you can add a new card, update your current payment details, or remove an old payment method.

Yes, you can add more than one shipping address inside your eskiin account portal. This lets you choose where you want your orders delivered.

If you have an active subscription, please let us know when you add or change an address so we can make sure your future filter shipments go to the right place. You can message us anytime at [email protected] and we will update it for you.

Every marketing email from eskiin includes an unsubscribe link at the bottom. You can click that link at any time to manage your email preferences or stop receiving promotional messages.

If you believe someone accessed your eskiin account without permission, please contact us right away at [email protected]. Our team will review the activity, secure your account, and guide you through the next steps.

Yes. We offer seasonal promotions, welcome discounts for first time customers, and special offers during events like Black Friday and Cyber Monday. Any available discount will be shown on our website or during checkout.

Our discount codes works for first time customers or on qualifying items.

Here are the most common reasons a code does not apply:

• The code was used before with the same email.
• Another discount is already applied in the cart.
• The code has expired.
• An item in your cart is not eligible for promotions.
• There's an active promo for an item in your cart.

Our WELCOME10 discount only applies for all Showerheads and Bundles without autoship for One-time Purchase orders for first time purchases.

If it still does not work, email us at [email protected] and we can help check it for you.

No. Only one discount code can be applied per order. This is to ensure fair use of promotions and accurate pricing.

Discounts cannot be applied after an order is submitted. If your order has not shipped yet, you can cancel it and place a new order with the discount applied. If you need help, reach out to [email protected].

Yes. When you select Autoship, your filter subscription automatically applies a discounted price. This discount stays active for as long as your subscription remains active.

At this time, we do not offer a military discount. If this ever becomes available in the future, we will make sure to update our website and FAQs so customers can take advantage of it.

An eskiin gift card is a digital gift card that can be used to purchase any product on the eskiin website. It is a great option if you are gifting and want the recipient to choose what works best for them.

Gift cards are delivered digitally via email after checkout. There is no physical card shipped.

Gift cards cannot be used for:

• Filter only orders
• Replacement parts or accessories
• Recurring filter subscriptions

Add a new showerhead system to your cart, then enter the gift card code at checkout. The balance will apply automatically. It's better to copy and paste the code to avoid extra spaces.

First, double check that:

• The code was entered exactly as shown
• There are no extra spaces
• Your cart includes a new showerhead system

If it still doesn’t work, please contact us and we’ll be happy to help.

Please check your spam or promotions folder and search your inbox for “eskiin” or “gift card.” If you still don’t see it, reach out to our support team and we can resend it for you.

Yes. Contact our support team and let us know the email address you’d like the gift card sent to.

Yes. Reach out to our support team and we can help verify your remaining balance.

If you received a gift card from your return, you can use it toward a new eskiin purchase. Return gift cards can also be used to purchase replacement filters, as long as the order is not tied to a subscription or autopay.

If the gift card amount is not enough to cover the full order total, the order will not go through unless you add another payment method.

Yes, return gift cards can be used to purchase replacement filters, as long as the filter order is not a subscription or recurring autopay order.

No, regular eskiin gift cards can only be used toward showerhead purchases. They cannot be used to purchase filters, replacement parts, or subscription orders.

No, gift cards cannot be used to pay for upcoming subscription orders or recurring filter deliveries.

The eskiin Filtered Showerhead is designed to help reduce impurities in your water, such as chlorine, sediments, and odors. This supports smoother skin, softer hair, and an overall cleaner and more refreshing shower experience.

The filter inside each showerhead uses a combination of KDF 55, calcium sulfite, and activated carbon. These materials help reduce harmful impurities and improve the feel of your water.

We recommend replacing your filter every ninety days to maintain the best results. You can purchase individual filters or select Autoship to receive a new filter automatically at a discounted price.

On average, your filter needs to be changed every 3-months for a single-person household showering once daily. But potentially more often around 30 days if you're say, a family of four using the showerhead 1-2 times daily.

A noticeable drop in water flow or a change in water feel can indicate that it is time to replace the filter. Autoship helps you stay on schedule without needing to remember.

eskiin wall mount filters and handheld filters are not interchangeable. Each showerhead type uses its own specific filter, so a wall mount filter will not fit a handheld showerhead, and vice versa.

In mid 2025, eskiin released Handheld Version 2. There are now two handheld filter versions available.

If you still have your original eskiin box, check the code printed on the back of the box or on your order details:

• If the model or filter code ends in 01, you have Version 1
• If the model or filter code ends in 02, you have Version 2

Each version requires its matching filter, so it is important to confirm this before ordering a replacement.

If you are unsure which showerhead or filter version you have, our team is happy to help.

Please reach out to [email protected] with your order number or a photo of your showerhead or box, and we will guide you to the correct filter.

eskiin is currently compatible with 99% of US showers that have a 1/2" spout! Your eskiin comes with everything you need to install it, including a wrench to remove your old shower head and to tighten on your shiny new one! If you live in the United States and have plumbing coming from your shower wall or ceiling, you can install your eskiin minutes after it arrives.

Installing is super easy, even for the least handy of people! eskiin is installed in just three steps, no plumber needed.

Yes. The showerhead is compatible with most fixed shower arms and handheld hose setups.

Yes. Our handheld version connects directly to standard shower hoses.

eskiin can help improve the feel of well water by reducing chlorine and sediments. Results may vary depending on the water source. If you want guidance, email us at [email protected].

For the face of the showerhead, the diameter is 118mm and the total height from the face to the attachment at the top is 136mm.

No. Each filter is designed specifically for its own model.

The wall mount filter will not work with the handheld showerhead, and the handheld filter will not fit the wall mount version. To ensure the best performance, always use the filter made for your specific eskiin showerhead.

If you are unsure which filter you need, email us at [email protected] and we will help you choose the correct one.

No. The eskiin Showerhead does not have multiple spray or massage modes. It is designed with one consistent shower mode that provides steady water flow while filtering out impurities. This helps keep the water pressure strong and the filtration performance reliable.

If you have any questions about how the shower mode works, feel free to email us at [email protected].

The eskiin Wall Mount Showerhead has a female threaded connection.

This allows it to screw directly onto the standard male shower arm that extends from your bathroom wall.

The eskiin Handheld Showerhead has a male threaded connection at the bottom of the handle.

It is designed to connect directly to the female end of the included shower hose.

The easiest installation job you will ever do, whether you are handy or not. Everything you need is included.

• 1 eskiin Filtered Showerhead
• 1 eskiin Replacement Filter (already installed inside the showerhead)
• 1 eskiin Wrench for easy tightening
• 1 roll of eskiin Plumber Tape
• 1 eskiin Installation Guide
• QR code for a step by step video tutorial
• 1 eskiin letter from us to you, because you rock and we appreciate you

You may notice a small plastic cover over the openings of the unit. This is a protective cap used during shipping and can be easily removed before use.

Everything you need is included for a quick and easy setup.

• 1 eskiin Handheld Filtered Showerhead
• 1 Premium Shower Hose
• 1 Universal Wall Mount
• 1 Multi layer base filter, pre installed
• 1 Ceramic face filter with calcium sulfite balls, pre installed
• 1 roll of eskiin Plumber Tape
• 1 eskiin Installation Guide
• QR code for a video install tutorial
• 1 eskiin letter from us to you, because you rock and we appreciate you

You may notice a small plastic cover over the openings of the unit. This is a protective cap used during shipping and can be easily removed before use.

A flow restrictor is a small internal component inside a showerhead that helps control how much water flows out during use.

It is designed to regulate water flow so your shower uses water more efficiently while still maintaining comfortable pressure.

Your eskiin showerhead includes two flow restrictors so you can choose the water flow that feels best for you.

• Red flow restrictor, 2.5 GPM
  • This provides a stronger water flow and a more powerful shower feel.
• White flow restrictor, 1.8 GPM
  • This uses less water while still delivering a comfortable and consistent shower.

Removing the flow restrictor may increase water flow varies around the standard 2.6 to 3.5 GPM, but it does not guarantee higher pressure. Water pressure is influenced by your local water supply and plumbing setup.

The white plastic cap is a protective cover placed on the showerhead threads during shipping.

Do not pull it off.

Instead, simply twist it counterclockwise to unscrew it. It has grooves inside, so it is designed to be removed by twisting, not pulling.

If it feels tight, use a dry towel for better grip and avoid using tools.

If you need help, feel free to email us at [email protected], send us a photo or short video and we’ll guide you.

Our wholesale program is designed for brick-and-mortar retail partners who want to carry eskiin products in their physical stores.

No, at this time we do not allow online or marketplace reselling. Our wholesale program is strictly for in-person retail only.

No, we do not support dropshipping. All wholesale orders are shipped in bulk to the partner’s business address.

Our wholesale program starts at a minimum of 15 units per order.

Yes, you can mix products (e.g., wall mount and handheld units) within your order, as long as the minimum order quantity is met.

To get started, please fill out our Wholesale Request Form. Once submitted, our team will review your application and reach out with the next steps, including product selection, pricing, and order placement.

Wholesale orders are shipped in bulk directly to your provided business address. Shipping timelines and details will be shared during order confirmation.

Yes, each showerhead includes 1 pre-installed filter. Additional replacement filters are also available for wholesale purchase.

Yes, we support our wholesale partners directly for:

• Defective items
• Order issues
• Bulk concerns

We’ll work with you to find the best resolution.

The eskiin Showerhead is made of metal and high quality ABS plastic with a durable, long lasting finish.

eskiin is available in multiple finishes in Chrome, Black, and Brushed Nickel so you can match your bathroom style.

The wall mount showerhead is fixed in place and provides a consistent, overhead shower experience.

The handheld showerhead is detachable and connected to a hose, allowing you to direct the water where you need it.

The wall mount has fewer moving parts, which some customers prefer for a low maintenance setup.

The handheld has more components, but regular cleaning keeps it performing just as well.

Installation is simple and does not require tools.

Try the steps below:

• Twist off your old showerhead by turning it counter clockwise
• Clean the shower arm threads
• Wrap the provided plumber tape around the threads two to three times
• Twist the eskiin Showerhead on by hand until snug
• Turn on the water to check for leaks and tighten slightly if needed

If you would like help during installation, email us at [email protected].

No heavy tools are needed. Everything can be done by hand, and the plumber tape, and the wrench we included in the box helps create a secure seal.

Installation is simple and does not require tools.

Try the steps below:

• Remove your existing handheld hose if you have one
• Attach the new hose to the filtered handle
• Connect the other end of the hose to your shower arm
• Turn on the water to confirm everything is sealed

Need help with the handheld setup? Email us at [email protected].

No. Installation requires no drilling or permanent changes, making it safe for rentals and apartments.

Installation is simple and does not require tools.

Try the steps below:

• Open the showerhead or handle housing
• Remove the used filter
• Insert the new filter
• Close the housing securely
• Run water for one to two minutes to flush the new filter

Both are easy to install and require no professional help.

The wall mount installs directly onto your existing shower arm.

The handheld installs onto the shower arm and includes a hose and holder.

To install your eskiin shower hose correctly, first identify the two ends, one has flat edges and the other has smooth, rounded edges. The flat-edged end should be connected to the holder or bracket, while the rounded-edge end attaches to the handheld showerhead. Make sure to hand tighten both ends until snug, without using tools. It is important not to connect the hex bolt portion directly to the showerhead, as this can cause leaks. Once installed properly, the hose should hang naturally and provide a smooth, leak-free experience.

To make sure your eskiin showerhead works smoothly and stays quiet, install the parts in this order: mesh screen first, then the flow restrictor, and then attach it to the showerhead.

It’s also important to position the flow restrictor correctly:

• For wall mount, the protruding lip should face down
• For handheld, the protruding lip should face up, toward the holder

If the order or orientation is incorrect, you may notice uneven water flow, noise, or reduced pressure.

Simply unscrew the showerhead, restack the parts correctly, and tighten everything back by hand. This quick adjustment helps ensure a smooth, consistent, and comfortable shower experience.

No, the small white plastic ring inside the shower holder, called the bearing ring, should not be removed. This piece is essential for creating a watertight seal around the ball joint while still allowing your showerhead to tilt and adjust smoothly.

If this ring is removed, missing, or not positioned correctly, you may experience leaking from the connection. It should sit flat and flush inside the holder. If it looks crooked or uneven, simply reposition it so it sits evenly all the way around before reassembling.

Once properly aligned, the holder should seal tightly with no leaks while still allowing normal movement. If you’re still experiencing issues, our support team is always here to help.

The handheld shower holder ball joint is intentionally designed to be tight so it can securely support the weight of the handheld showerhead and prevent slipping or drooping during use.

 Because of this, some customers may notice that the holder does not appear perfectly straight out of the box or may feel difficult to move. This is normal and not considered a defect.

If you would like to adjust or pivot the holder to a different angle, we recommend doing so before attaching it to your plumbing or water source.

For easier adjustment, screw the handheld showerhead onto the ball joint first, then gently use the showerhead itself as leverage to rotate or pivot the holder into your preferred position. This provides better maneuverability and helps reduce the risk of putting too much pressure directly on the holder.

Please avoid forcing the ball joint while the holder is already installed, as this may cause unnecessary strain or possible damage. If your holder is cracked, leaking, physically broken, or has loose parts, please contact our support team for assistance.

Try the steps below:

• Make sure the showerhead is not over tightened
• Remove and reinstall the showerhead with fresh plumber tape
• Check for debris inside the connection

If you need help, email us at [email protected].

A small leak usually means the plumber tape needs to be reapplied.

• Remove the showerhead
• Apply two to three fresh layers of plumber tape
• Reinstall and tighten by hand

Still leaking? Email [email protected] and we will take care of it.

Some customers notice changes in the first one to two weeks, while others may take three to four weeks depending on their water quality. Keep using the showerhead consistently and allow time for your skin and hair to adjust. If you are concerned, contact [email protected].

Start by checking both ends of the hose to make sure they are tightly connected. Each end should have a plastic gasket installed, since this creates the seal that prevents dripping. If a gasket is missing or not seated properly, the hose may leak.

Plumber tape is not needed for the hose itself. It is only used when attaching the handheld holder to the shower arm. If everything is installed correctly and the dripping continues, please email us at [email protected] so we can help you.

A soft humming sound is normal as water passes through the filter materials. If the noise seems unusual or loud, reach out to [email protected].

Some discoloration is normal as the filter traps impurities. If you notice significant buildup before ninety days, you may need to replace the filter sooner based on your water quality. For additional questions, email [email protected].

This can happen if the connection was not fully tightened.

• Clean the threads
• Reapply plumber tape
• Reinstall the showerhead

If you believe a part is damaged, contact us at [email protected].

Mineral deposits may be blocking the spray plate.

• Remove the showerhead
• Gently clean the nozzles
• Reinstall and run water to flush any buildup

If you believe a part is damaged, contact us at [email protected].

You can clean your wall mount showerhead with a soft cloth and a mild vinegar solution to remove mineral buildup.

Turn off the water, then wipe the exterior and spray nozzles using a soft cloth or sponge. For deeper cleaning, mix equal parts white vinegar and warm water, apply it with a cloth, and let it sit for 10 to 15 minutes. Rinse thoroughly with warm water and wipe dry.

Avoid soaking the showerhead or using harsh chemicals, bleach, or abrasive scrubbers.

We recommend cleaning your wall mount showerhead every 2 to 4 weeks. If you live in an area with hard water, you may need to clean it more frequently to prevent mineral buildup.

To clean your handheld showerhead, turn off the water and wipe the wand and spray head with a soft, damp cloth.

For mineral buildup, mix equal parts white vinegar and warm water and gently clean the spray nozzles using a cloth or soft brush. Let the solution sit for 10 to 15 minutes, then rinse thoroughly and wipe dry.

For a deep clean, you may remove the filters from both the wand and the spray face, and rinse thoroughly under warm water. 

No. We do not recommend soaking the wall mount or handheld showerhead. Full submersion may damage internal components. Cleaning should be limited to wiping the exterior and spray nozzles only.

Yes. eskiin is safe for sensitive skin and scalp concerns. Many customers with dryness, irritation, or redness find that filtered water helps support their skin barrier.

Yes. Reducing chlorine can help protect hair color and improve shine, softness, and manageability.

Yes. Many customers with sensitive skin, dryness, or irritation find that using filtered water helps soothe their skin. By reducing chlorine and sediments, eskiin supports a gentler and more comfortable shower experience.

Yes. Using filtered water can help reduce dryness or irritation for children’s skin and hair.

Yes. Many customers use eskiin to bathe their pets. Reducing chlorine and impurities can help with coat softness and skin comfort.

Yes. By reducing chlorine and impurities, eskiin can help improve hair softness, shine, and manageability, especially for color treated or chemically treated hair.

No. The showerhead does not affect water temperature. It only filters the water as it flows through.

Yes. The activated carbon inside the filter helps reduce odors caused by chlorine or sediments in the water.

Flushing the filter is optional, but we recommend letting water run for one to two minutes after installing a new filter. This helps clear out any loose particles that may have shifted during shipping.

You may notice black water the first time you turn it on. This is normal and comes from the activated carbon inside the filter engaging. It should clear quickly once the water runs.

If you ever have questions about your filter or the installation, feel free to reach out to us at [email protected].

Our Customer Support team is here to help! We're available Monday through Friday, from 9 AM to 5 PM EST. While we typically respond within a few hours during business hours, you're welcome to reach out to us anytime.

If you have any questions or need assistance, please don’t hesitate to email us at [email protected]. We’re excited to assist you and look forward to hearing from you!